1.How do I make direct contact with the hotel?
You may email, call or fax the hotel,
E: enquiry@citrussuitessukhumvit.com
T: +66 2 254 7956
F: +66 2 254 7946
2.If I make an online booking, will I be offered a ‘best rate’?
Online bookings generally offer the ‘best available rates’ for that date and time.
3.Are your hotel rates per person or per room?
Hotel rates are per room based on a maximum occupancy of two.
4.What are the type of credit cards accepted during the booking process?
We accept all the universally accepted credit cards during the booking process like MasterCard, JCB, Visa, and Amex.
5.My credit card details necessary when making a reservation?
Yes, to guarantee the reservation only
6.Will my credit card be charged?
We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
7.How safe are credit card details that are submitted online?
Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
8.What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
For stays of 1 to 7 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation
will be levied on the credit card used to guarantee the reservation.
For stays of 8 to 14 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation
will be levied on the credit card used to guarantee the reservation.
For stays of 15 to 21 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation
will be levied on the credit card used to guarantee the reservation.
For stays of 22 nights and more If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation
will be levied on the credit card used to guarantee the reservation.
9.Do you have pets’ policy?
Regrettably, pets are not allowed
10.What are you check-in and check-out times?
Check-in time is 2:00 pm
Check-out time is 12:00 noon
11.Is it possible to check-in earlier?
Early check-in is subject to room availability.
12.Can I smoke in the room?
Citrus Suites is a 100% in-room non-smoking hotel, but the hotel provides smoking areas for guests on the rooftop floor – pool area (from 06.00 hours to 22.00 hours) and Drive way & parking. Please note that smoking in the room will be penalty charge at THB 5,000.- / time as per the Thailand’s law & regulation.
13.What is the charge for late check-out?
Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate (same)
Hotel Information
1.How many stars is the hotel?
4 Stars
2.What is the hotel’s policy regarding children?
There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding. If an extra bed is required, regardless of age, will be cost THB 1,000 Nett inclusive of ABF. Children 5 years and below eat breakfast for free.
3.Are baby cots available?
Yes, baby cots are available upon request and are free of charge.
4.Where is the breakfast served and at what time?
Breakfast is served at “BEATS” restaurant which is located on the ground floor, from 6:00am – 11.00am
5.How many restaurants do you have and what are they?
There are 2 outlets in Citrus Suites Sukhumvit 6 Bangkok
“BEATS”
Located on ground floor: from 6 AM – 11 PM
“Pool Bar”
Located on rooftop : TBA
6.Do you have 24 hours room service?
No.
Room Information
1.Do you have non-smoking rooms?
Yes, all of our rooms are non-smoking rooms.
2.Do you have twin, triple and quadruple rooms?
We have twin rooms and connecting room that can accommodate 4 persons. We also have Executive Room that can accommodate 3 persons in the same room on request.
3.Do you have inter-connecting rooms?
Yes, we have inter-connecting rooms
4.What is the cost of an extra bed?
THB 1,000 Nett
General Information
1.Do you have hairdryers in the rooms?
Yes, they are provided in the bathroom of all rooms.
2.Does the hotel provide iron and ironing boards in all rooms?
Yes, they are provided in all rooms.
3.How far is the property from the airport and do you provide airport transfers?
The hotel is a 30-40-minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request.
4.How far is the nearest hospital?
Bumrungrad Hospital is the nearest hospital located at Sukhumvit 3 road. It is a 10 minute drive from hotel.
5.Where is the nearest bank or currency exchange?
ATM machine is located on BTS Nana Station.
Leisure Information
1.Can I connect my laptop in the room?
Yes, via WiFi.
2.What kind of internet connection do you provide and what is the cost?
Hi speed internet / Free of charge
3.How far is the property from the Skytrain?
It is a five-minute walk to the Nana BTS Sky Train station.
4.Are the shopping centers nearby?
Our location is closed to all the major shopping centers such as Terminal 21, The Emporium & other world class department stores like Siam Paragon and Central World literally on your doorstep to skytrain.
5.How far is the property from well-known entertainment spots?
Our location is closed to the Nana, Asoke, and Shopping Areas. It will take approximately 5 – 10 mins walk to those places.